Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. We do not currently deliver outside the UK. Delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy it may be subject extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.

UK Delivery options

UK orders for delivery to a UK address have two (2) delivery options – 24 hr delivery or standard delivery. Please see below for further information about UK delivery options.
We occasionally run offers on delivery costs where, for example, we will upgrade you to 24 hr delivery for the same cost as standard delivery. Please see "24 hr Delivery - UK".
Delivery times depend on the delivery service selected and the types of goods ordered. We always aim to despatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed with you.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit, a calling card will be left with the courier’s contact number to arrange re-delivery. Our courier’s will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.

24 hr Delivery - UK

If you select our 24 hr delivery option, and your UK order is placed and accepted before 2pm Monday to Thursday, we aim to have your order delivered to your door the very next day provided the next day is not a UK bank or public holiday. If you place an order after 2pm on a Thursday, or on a Friday, Saturday or Sunday then we aim to have the goods delivered the following Tuesday.
If your order is over five (5) units we will endeavour to ship the whole order as requested, however larger orders may be delivered in seperate parcels (see "Split Delivery"). This may result in a delay in the despatch of your order. When despatched, your order will be sent on a next day delivery service.
24 hr delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. For a full list of available postcodes please contact Customer Services If the delivery destination is located in an area where 24hr delivery is not available, your order will be delivered as soon as possible.

Standard Delivery - UK

If you do not select the 24 hr delivery option you will receive your goods via standard delivery. We aim to have all accepted UK orders placed before 2pm despatched within three (3) working days, although this time may be extended if your order is placed close to a UK bank or public holiday.
Delivery of pre-order items
If you pre-order goods with a launch date, then we will reserve your goods and hold the order until the day before the launch date. The pre-ordered goods will be despatched via 24 hr delivery the day before the launch date if delivery is within the UK. Please see "24 hr Delivery - UK".

Delivery of Personalised and Bespoke Goods

Personalised or Bespoke goods are non returnable (please note that this does not affect your statutory rights). Our 24 hr delivery service is only available within the UK and cannot be guaranteed on orders that include personalisation due to the extended processing time. If your order is a mix of personalised and non personalised goods then the personalised goods will be sent separately at no additional cost to you, please see "Split delivery".

Split delivery

We may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the 24 hr delivery service to ensure they are with you as soon as possible. Please see "24 hr Delivery - UK".

Free delivery offers

Free delivery offers only apply to UK Mainland orders and are not available for certain areas of the UK, including the highlands and the Channel Islands. Free delivery offers are sent using Standard delivery service, please see "Standard Delivery - UK". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.